This policy applies to returns and refunds for products purchased from Chic Nest. Please read this policy in conjunction with our Terms & Conditions.

1. Eligibility for Refund

We offer refunds only under the following specific conditions:

• Defective or Damaged Products: If the item received is significantly damaged or defective upon arrival.

• Incorrect Item Sent: If you receive a product that is different from what you ordered (e.g., wrong brand, catalogue, or size received).

• Refunds are NOT available for:

  • Items that have been worn, washed, or altered.

  • Items without original tags and packaging.

  • Unstitched items that have been cut, stitched, or assembled.

  • Returns based on a change of mind or minor color variation (due to screen settings).

2. Timeframe for Refunds

• You must notify Chic Nest of a defective, damaged, or incorrect item within 7 days of the delivery date.

• The item must be shipped back and received by us within 14 days of the delivery date.

3. Return Process

1. Notification: Send an email to [Insert Support Email Address] with your Order Number, details of the issue, and clear photographic or video evidence of the damage/defect.

2. Approval: Wait for our team to confirm eligibility and provide you with return instructions and the return shipping address. Do not send items back without approval.

3. Shipping: You are responsible for the cost of returning the item unless the item is confirmed to be damaged or incorrect by our team. We recommend using a trackable shipping service.

4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria (unworn, unused, unstitched, and with original tags).

4. Refund Issuance

• If the return is approved, your refund will be processed to your original method of payment (e.g., credit card, bank account).

• Please allow 5-10 business days after the approval of your returned item for the refund to reflect in your account. Processing times may vary depending on your bank.

• The refund amount will cover the cost of the item(s) only. Original shipping costs are generally non-refundable, except in cases where the return is due to a mistake on our part.

5. Exchange Option

If you prefer an exchange for an in-stock item of equal value instead of a refund, please specify this in your initial notification email. Exchange requests are subject to availability.