1. Processing Time

• Order Verification: All orders are subject to verification and approval before shipping.

• Processing Standard: Orders are typically processed and shipped within 2-4 business days (Monday to Friday, excluding public holidays) after payment confirmation.

• High-Demand Periods: During peak sales or holiday seasons, processing times may be slightly extended.

2. Shipping Methods and Delivery Estimates

We partner with reliable carriers to ensure safe and timely delivery of your garments. Shipping options and estimated delivery times are provided at checkout.

Please note: These are estimates. Delays due to customs procedures or unforeseen logistical issues are beyond our control.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your total order, your shipping address, and the selected shipping method.

• We may offer free shipping promotions from time to time, which will be clearly indicated on the website.

4. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s journey.

• Please allow up to 48 hours for the tracking information to become active after you receive the tracking email.

5. International Shipping, Customs, and Duties

• Customs Fees: For international orders, the recipient is responsible for all customs duties, taxes, and fees imposed by the destination country’s government.

• Customs Clearance: Chic Nest is not responsible for any delays caused by customs clearance procedures in the destination country. Please check with your local customs office for estimated import charges before placing your order.

6. Shipping Address Accuracy

• Please ensure your shipping address is completely accurate and includes the correct pin code/zip code and apartment number (if applicable).

• Chic Nest is not responsible for packages that are undeliverable due to inaccurate or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the redelivery fee.

7. Lost or Stolen Packages

• If your tracking information states that your package was delivered, but you have not received it, please contact the local shipping carrier directly to investigate.

• Chic Nest is not responsible for confirmed delivered packages that are lost or stolen after delivery.